HEALTH  AND HYGIENE

Always Our Priority

 
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O2 FOR YOU

We’ve taken extra steps to keep everyone safe, our clients and team. Our air purifier is equipped with HEPA filters, providing extra protection to fight COVID19 and improving our salon air quality. 


HEPA filters (High efficiency Particle Air) are used in medical industry to help maintain circulation and air hygiene.The filters consist of interwoven fibres that typically capture nanoparticles - even smaller than the coronavirus! Effectively eliminating 99.5% of bacteria, viruses and unwanted air particles. 


Bringing fresh and clean air to all of our special ones.

 

WHAT WE ARE DOING

At OSO, we have set out the NEW STANDARDS for you to have the most relaxing and enjoyable experience. 

 

What we are doing:
 

  • Optional for staff and clients to wear masks 

  • A limited number of clients. Social distancing will be practiced at all times.

  • Hand sanitizer provided for all client

  • Limit to 2-3 people in the waiting area

  • ​To cut down the time spent in the salon we will be doing pre-visit online consultation

  • To efficiently and safely provide you with our services, we ask that you book your appointment with us before coming in for your service.
    We also accept walk-ins. However, with current high demand you may want to give us a call us to check whether your preferred time slot is available. We wouldn't want to disappoint you or to keep you waiting!

  • Handwashing is mandatory before every client

  • Cleaning and sanitization of all tools, equipment, and work station between each client visit

  • Freshly washed capes for one time use provided for each client

  • Cashless or No-contact payment preferred

  • Extending each appointment time to allow to follow proper safety protocols

 

OUR REFUND POLICY

  • Our stylists can never get back the time, energy, and product they used to perform a client service. Because of this, we do not offer refunds.

    We do, however, offer an adjustment within seven days of your original service if there is an issue within reason.

     

  • We genuinely care that our clients love their hair. It is our only goal! But because we are also in a business, this policy is in place to ensure the well-being of our hard-working staff, while at the same time, making sure that our clients are happy with their results.

OUR LATE
+CANCELLATION 
POLICY

  • Please note that by booking an appointment with us, you agree to the following conditions:

    • Appointment must be confirmed with a credit card. Otherwise, appointment will be cancelled within 24 hours.

    • Cancellations within 24 hours of your appointment are subject to a cancellation fee. The amount of the fee will be equal to 30% of the reserved services.

    • If you are more than 20 mins late for your appointment, we may not be able to accommodate you. A late fee equal to 30% of the reserved services may also apply. We will do our very best to reschedule your service for another time that is convenient to you.

    • No-shows are subject to a fee equal to 50% of the reserved services.

 

WHAT WE ASK FROM OUR CLIENTS

  • Please check-in at our front desk when you arrive

  • Please arrive on time or 5-10 before your appointment

  • Please attend the appointment alone unless accompanying a minor

  • We encourage all clients to wash their hands when they arrive

  • Please bring a mask and wear it for the entire session. Otherwise, you can purchase a mask from us for $5 each.

  • Minimize face to face conversation by talking through the mirror

  • Please stay home if you have COVID-19 symptoms

  • Please limit your touch on the retail products. You can purchase the retail products by speaking with our staff members.